Refund policy
90-Day Money-Back Guarantee
Shave with Roven for 90 days. If it doesn't give you the perfect shave, send it back for a full refund — no questions asked.
We're that confident because we know what happens once you switch. Free returns worldwide.
To start a return under our 90-day guarantee, email us at support@tryroven.com and we'll take care of the rest.
The 90-day guarantee applies to your Roven razor and allows you to try the product as intended. Normal signs of use from testing the razor do not disqualify you from the guarantee.
Returns
In addition to our 90-day money-back guarantee for Roven razors, we have a standard 30-day return policy for other eligible items. This means you have 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@tryroven.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at support@tryroven.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
If your order arrives damaged, defective, or incorrect, please contact us at support@tryroven.com and include your order number along with photos of the issue where applicable.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, hazardous materials, flammable liquids, or gases.
Please get in touch at support@tryroven.com if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The above exceptions do not limit the 90-day money-back guarantee where that guarantee specifically applies to your Roven razor.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
If you received the wrong or defective product, contact us at support@tryroven.com and we'll help make it right.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
For returns made under the statutory EU cooling-off right, your item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. You'll also need the receipt or proof of purchase.
This statutory right is separate from, and does not reduce, any additional rights you may have under our 90-day money-back guarantee.
Refunds
We will notify you once we've received and processed your return and let you know when your refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return and you have not received your refund, please contact us at support@tryroven.com.